Returns & refunds

Last updated: October 2026

We want you to love your TunePrint CD. This policy explains cancellations, returns, and refunds for orders placed on our website. It should be read with our Terms of service.

Personalised products

Every TunePrint CD is made to order with your photo, track list, and title. Under UK consumer law, personalised or custom-made goods are generally non-returnable unless they are faulty, damaged, or not as described relative to the order you confirmed.

After production has started, the following are not grounds for a refund or free remake: change of mind; uploading the wrong photo; choosing the wrong crop or title; pasting the wrong playlist; mistyping track names; or supplying an incorrect delivery address.

Cancellation before production

Contact us within 2 hours of placing your order if you need to cancel. If we have not yet started licensing tracks or printing, we will cancel and refund in full.

After production begins, orders cannot be cancelled because licensing and printing costs are already incurred.

Faulty, damaged, or incorrect orders

Contact us within 14 days of delivery if:

• The disc will not play or is defective
• Your photo or artwork is misprinted or significantly different from the design shown in your order / builder preview (not merely low quality in the file you uploaded)
• The tracks on the disc do not match the track list confirmed on your order (a manufacturing mismatch — not “I meant to choose different songs”)
• The package arrived damaged

We will, at our discretion, offer a free replacement or a full refund. We may ask for a photo of the disc or packaging and may compare the disc against your order record.

How to request a return or refund

1. Use our Help form (topic: Fault, damage or return) with your order reference and a short description — or email hello@tuneprint.co.uk
2. We respond within 1 working day
3. If a return is required, we will provide a UK return address and instructions
4. Refunds are processed to your original payment method within 5–10 working days of approval

Return postage

If the return is due to our error (fault, misprint, damage in transit), return postage is free. If you change your mind after production has started on a personalised item, we cannot accept a return unless required by law.

Your statutory rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality, and fit for purpose.

Contact

Questions? Help hub — track your order or message support.