Terms of service
Last updated: October 2026
These Terms apply to all orders placed on tuneprint.co.uk (“TunePrint”, “we”, “us”). By placing an order you agree to these Terms, our Returns & refunds policy, and our Shipping policy. If you do not agree, do not order.
1. The service
TunePrint produces personalised, made-to-order audio CDs. You supply artwork (photo), a title or text where offered, and a track list or playlist reference. We source audio through legitimate commercial channels, print your artwork on the disc, burn the disc, and post it to the address you provide.
Because each disc is made to your specification, it is a customised product. There is no right to cancel for change of mind once production has started (see section 4 and our Returns policy).
2. Who may order
- You must be at least 18, or have a parent/guardian’s permission to order.
- You confirm that the information you give us (name, email, address, payment) is accurate and complete.
- We may refuse or cancel an order that appears fraudulent, abusive, or in breach of these Terms.
3. Pricing and payment
Prices are shown at checkout in GBP and include VAT where applicable. UK delivery is included unless stated otherwise; international shipping is charged as shown at checkout. Payment is taken when you complete checkout (card, Clearpay, or other methods we offer via Stripe).
By paying, you authorise us to start production of your personalised CD. Clearpay and card payments remain subject to the provider’s own terms.
4. Personalised goods, cancellations and refunds
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day cooling-off right does not apply to goods made to the consumer’s specifications once supply has begun.
- If you need to cancel, contact us within 2 hours of payment. If we have not started licensing tracks or printing, we will cancel and refund in full.
- After production has started, you cannot cancel for change of mind, and you are not entitled to a refund for buyer’s remorse, choosing the wrong photo, choosing the wrong tracks, or supplying the wrong delivery address.
- Faulty goods, genuine manufacturing errors, and your statutory rights are set out in our Returns & refunds policy.
5. Your photos, titles and messages (customer content)
You are solely responsible for every image, title, name, gift message, or other content you upload or enter (“Customer Content”).
You warrant and represent that:
- you own the Customer Content, or you have all licences and permissions needed for us to print it on a CD and post it as ordered;
- the Customer Content does not infringe anyone’s copyright, trademark, privacy, publicity, or other rights;
- the Customer Content is not illegal, defamatory, obscene, hateful, or otherwise unlawful in the UK;
- anyone identifiable in a photo has consented (or you are entitled to use the image without further consent).
You grant us a non-exclusive licence to use Customer Content solely to fulfil your order (including printing, proofs, fulfilment, and customer support).
We are not liable for how Customer Content looks when printed if the issue comes from the source file or your crop/layout choices (for example blur, low resolution, poor lighting, stretch, or faces cut off), provided we print substantially in line with the builder preview you were shown.
You agree to indemnify and hold us harmless against claims, losses, costs, and expenses (including reasonable legal fees) arising from Customer Content or from your breach of this section.
We may refuse, delay, or cancel an order if we reasonably believe Customer Content breaches these Terms or the law. Where we cancel before production for that reason, we will refund you; we are not obliged to print unlawful content.
6. Track lists and playlists
You are solely responsible for the track list, playlist link, or song titles you submit. We manufacture the disc to match the instructions and confirmation associated with your order.
- Choosing the wrong songs, mistyping titles, pasting the wrong playlist, or changing your mind after payment is not a manufacturing defect and does not entitle you to a refund or free remake.
- You must check the builder summary and your order confirmation email. Those records are evidence of what you ordered.
- If the finished disc’s tracks do not match the track list confirmed on your order (a genuine production error), that is covered under our Returns policy.
- We may substitute an equivalent recording of the same track (for example a standard retail release) where needed to licence and fulfil the order lawfully. That is not a “wrong track” for refund purposes if it is the same song you requested.
- We may omit or replace a track that cannot be licensed through our normal channels and will contact you where that materially affects the order.
7. Preview and order record
The on-site disc preview and your confirmation email (including order reference, artwork choices, and track list as stored on the order) form the record of the contract. It is your responsibility to review them. Minor differences between screen preview and the printed disc (colour, brightness, print process) are normal and not a defect.
8. Delivery address and shipping
You are responsible for providing a complete and accurate delivery address. We are not liable for loss, delay, or failed delivery caused by an address you entered incorrectly, or by someone else’s refusal to accept the parcel. Re-shipment in those cases may be charged. Production and transit times are described in our Shipping policy.
9. Payment disputes and chargebacks
If you have a problem, contact us first via the Help centre so we can resolve it. Opening a card or Clearpay dispute / chargeback without a genuine unpaid-for or defective order may be treated as a breach of these Terms.
Where you have received (or we have produced) a personalised CD made to your confirmed specification, we may contest the dispute and provide the card scheme with evidence including: these Terms, your acceptance at checkout, order confirmation, artwork and track-list records, production and dispatch logs, and tracking. We may refuse future orders if we reasonably believe disputes have been raised in bad faith.
This section does not stop you using dispute processes where you have a genuine legal claim (for example non-delivery we have not resolved, or goods that are not as described due to our error).
10. Music licensing and personal use
We purchase tracks for the purpose of creating your single custom disc. CDs are supplied for personal, non-commercial use unless we agree otherwise in writing. You must not copy, redistribute, upload, or commercially resell the audio or the finished CD as a product. Nothing in these Terms transfers copyright in the underlying music or artwork belonging to third parties.
An optional digital copy (£1.99) is a personal-use MP3 copy of the licensed recordings on that single-CD order, including where we supply an equivalent retail recording of a track. It is not for sharing or resale. It is offered only when you tick it at checkout. By ticking, you expressly ask us to supply that digital content straight away, and you acknowledge that your 14-day cancellation right for the digital copy ends once the tracks are available to play. Forwarding the listen link forwards access to the copy.
11. Acceptable use
You must not use the site to upload malware, abuse our systems, harass staff, or submit content that promotes hate or illegal activity. We may suspend access or cancel orders that breach this section.
12. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded under English law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights under the Consumer Rights Act 2015.
Subject to that:
- our total liability arising out of any order is limited to the amount you paid for that order;
- we are not liable for indirect or consequential loss, loss of profit, loss of data, or emotional distress, whether arising in contract, tort (including negligence), or otherwise;
- we are not liable for Customer Content, for track choices you submitted, or for carrier delays outside our reasonable control once the item has been correctly dispatched with tracking where available.
13. Statutory rights
If you are a consumer in the UK, nothing in these Terms affects your mandatory legal rights. Goods must be as described, of satisfactory quality, and fit for purpose. Personalised specification and Customer Content do not reduce those rights where we have failed to make the goods to the confirmed order.
14. Changes
We may update these Terms from time to time. The version linked at checkout when you pay applies to that order. The “Last updated” date appears at the top of this page.
15. Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that UK consumers may bring claims in their local courts where the law requires.