TunePrint
Help centre
Track your CD, check delivery or returns, or message us — most answers are here without waiting for email.
Where’s my order
Enter the 8-character order reference from your confirmation email and the email you used at checkout. Status updates instantly — no need to message us for tracking.
Have an account? Sign in to see all your orders. Full tracker: track.html.
Delivery times
How long does a UK order take?
We typically print and post within 2–3 working days after payment. UK transit is usually 1–2 working days after dispatch (about 3–5 working days total).
Standard shipping is Royal Mail Tracked 48. Express is Royal Mail 24 when you choose rush at checkout (+£3.50).
Christmas 2026 cut-offs (UK)
Last order for standard delivery: 18 December, 4pm.
Last order for express (Royal Mail 24): 21 December, 3.30pm.
International shipping
We ship to selected international destinations via Royal Mail International Standard (100g small parcel rates by country). Transit is typically 7–10 working days after dispatch. The exact rate is shown at checkout.
Returns & faults
Can I return a personalised CD?
Every disc is made to order. Under UK consumer law, personalised goods are generally non-returnable unless they are faulty, damaged, or not as described.
Faulty, damaged, or wrong tracks
Contact us within 14 days of delivery if the disc won’t play, artwork is misprinted, the wrong tracks were burned, or the package arrived damaged. We’ll offer a free replacement or full refund where appropriate.
Cancel soon after ordering
Email us within 2 hours of placing your order. If we haven’t started licensing or printing, we’ll cancel and refund in full.
Gift cards
How do digital gift cards work?
Buy a gift card on our site. The recipient gets an instant code by email and enters it at checkout when they design their personalised CD (UK CD redemption).
Message us
For anything the sections above don’t cover. Include your order reference when you have one — we reply within 1 working day (Mon–Fri).
Prefer tracking first if you’re only asking where a parcel is — it’s instant above.
We read every message. For urgent faults after delivery, choose Fault, damage or return and include your order reference.