Shipping policy
Last updated: August 2026
This policy applies to all TunePrint personalised CD orders placed through our website.
Delivery area
We ship to the United Kingdom and selected international destinations. Choose your country at checkout to see the shipping rate for a 100g small parcel via Royal Mail International Standard.
Shipping cost
- United Kingdom: delivery is included in the CD price. No postage surcharge.
- International: priced at Royal Mail International Standard rates for a 100g small parcel, based on the destination country zone. The exact amount is shown at checkout before you pay.
Production & delivery times
- Production: 2–3 working days after payment (licensing tracks, printing, burning)
- UK transit: typically 1–2 working days after dispatch (tracked)
- International transit: typically 7–10 working days after dispatch (Royal Mail International Standard)
During peak periods (Christmas, Valentine's Day, Mother's Day), production may take an extra 1–2 days. We will email you if your order is delayed.
Tracking
When your CD is dispatched, we email you a tracking reference where available. You can also check status on our order tracking page.
Packaging
CDs are supplied in a jewel case and shipped in a rigid protective mailer to prevent damage in transit. International orders include the customs paperwork required for Royal Mail.
Gift orders
If you mark your order as a gift at checkout, we do not include prices in the package. Delivery is made to the shipping address you provide.
Lost or delayed parcels
If your order is significantly late or lost in transit, contact us at hello@tuneprint.co.uk with your order reference. We will investigate with the carrier and replace or refund as appropriate.